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Post by fuzzylogic on Aug 21, 2017 23:54:01 GMT -5
Hi Marc1. Hope your health has improved, and, getting resolved better than your saw.
This saga is getting pathetic isn't it.
People have occasionally pondered on the service implications of buying a Mafell - particularly if living somewhere like Australia. Hmm?
Even if production, in Germany, is halted for four weeks - to not have any service facilities available seems unimpressive.
Seems not having the saw available, isn't causing any serious issues for you right now - but what if you were relying in it?
(I know, I know - should have back up.)
Being in the UK, wonderng what, if any, legal rights you might have in this situation.
All depend on the contractual terms and conditions of the warrenty I suppose.
But perhaps worth checking out - as though you haven't got anything else to do...
And they don't even know where your saw is - wow!
Can only hope that gets sorted sooner than later.
And yes, be great if Mafell let you know what caused the problem - so others can be made aware.
Richard (UK)
(Edit to add a word)
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mark1
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Post by mark1 on Aug 23, 2017 14:53:09 GMT -5
I believe Like a lot of companies now days they do have their servicing covered by outsourcing it. Which will work for the majority of repairs, however it would appear there are certain repairs that only Mafell themselves are able to do. This means you are dependant on the outsourced servicing company, which in my case has been a let down due to poor( none ) communication, and this will vary depending who is running it . One would hope that they carefully pick these companies based not just on their ability to affect repairs but just as importantly on their customer care.
After being passed over to NMA I received my first contact with them via an email today , showing the email they had received from Mafell saying the saw would be repaired today. And that they would be in touch when the saw was returned to arrange delivery to me , short and to the point but no explanation of the confusion or apology for it so I am disappointed by this.
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Post by fuzzylogic on Aug 24, 2017 13:02:29 GMT -5
That's really good news wrt saw being at Mafell. Fingers crossed that gets returned fairly quickly - it might be like an early Xmas present it been that long  Richard (UK) |
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Post by Ntj1 on Oct 26, 2017 12:38:37 GMT -5
Hi, I wondered if you had received your saw back from mafell and the problem fixed, mine is doing exactly the same and is only about 6 months old, I thought maybe it was the guide rail strip so replaced it and the problem still persists, pissed me off so much today, was regretting selling my nearly 10 year old ts55, sad times!
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Post by mafelluser on Nov 13, 2017 18:37:41 GMT -5
Been away from the forum for a while and was hoping to find that this thread would hold some happy news, but nothing so far!
So... did the issue get repaired?
I'm asking because, irony of ironies, I found out a couple of weeks ago that my MT55CC is behaving in exactly the same way!! :-(
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Post by mcnallyfamily on Nov 18, 2017 0:18:32 GMT -5
Been away from the forum for a while and was hoping to find that this thread would hold some happy news, but nothing so far! So... did the issue get repaired? I'm asking because, irony of ironies, I found out a couple of weeks ago that my MT55CC is behaving in exactly the same way!! :-(
Mark1 has not logged in since August 26th. I am hoping for the best, regarding his health, but at the same time I am becoming concerned. |
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mark1
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Post by mark1 on Dec 16, 2017 4:20:54 GMT -5
Sorry for not finishing this story, health , then working away just been distracted/preoccupied . In the end I had the saw returned to me direct from Mafell as NMA thought that it would prevent any further problems, and it arrived without issue. I noticed it had a dated Mafell sticker on it probably to confirm it had been seen to. They seem to have corrected the issue but no further information was provide as to fault or how they corrected it.
I must confess I have not had time at the moment to spend fully testing it , I noticed it was better ,was it perfect I do not recall thinking so.
On a side note has anyone bought or tried the kss 50 18v and what are the differences between this and the kss400 36v apart from battery size?
thanks for the interest
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Post by kraftt on Dec 16, 2017 7:38:17 GMT -5
Glad you're feeling better Mark, welcome back. Did you end up sending it in with the rail also? If you did, does it look like they put on a new, cut, splinter guard ? How does it align with the splinter guard at scoring cut depth compared to your other rails at 90º ? When you tilt the saw to 45º, and expose the steel bevel guides… do they look brand new, i.e. do their slots, arc slot, look worn from previous use or do they look pristine ? Still tilted to 45º do you see any shimming in locations shown in photo?  |
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Post by lemondixon on Jun 6, 2019 9:45:35 GMT -5
Still tilted to 45º do you see any shimming in locations shown in photo? Sorry to resurrect and old tread here, but I found this searching for a solution to the exact same problem but on my brand new Mafell Mt 55 CC track saw which I bought only a few weeks ago in a kit with Mafell tracks and clamps etc. Having read everything I can find on this it seems that mine is most probably out of vertical alignment also and that this might be because it is missing the shims you showed in your photo. I tried attaching photos but for some reason even though I reduced the size of each to less thank 600KB it keeps saying the files are too big, yet there is a 1MB limit? For the sake of clarity: there is zero play between the base plate and the track when fitted (all adjusted correctly), the tracks are brand new Mafell 1.6m length (and I also have a brand new Festool 1.4m which gives the exact same result) and have zero damage or wear and tear apart from having initially trimmed the splinter guard. The saw has not been modified or adjusted in any way. It cuts bang on the line at 90 degrees, but bevel cuts at 45 result in the cut line moving about 1.5mm to the right of the splinter guard. From a geometry perspective it makes sense that the saw is sitting too low and causing the angled cuts to move out to the right. I have tried this multiple times both with and without the supplied track clamps, and even making sure the clamps are not too tight so as to squash the cushion strips underneath (hence lowering the height - something mentioned on the Festool forum for the same issue Bevel Cutting issues with TS55). I have also looked very carefully at how the saw is being held when angled at 45 degrees to ensure this plays no part in what is happening. If you look from the rear of the saw, at the level of the track, you can see that the inside edge of the blade is wide of the lower corner of the splinter guard. This is the case however the saw is held, with and without track clamps and however they are adjusted. Consequently I'm pretty certain it is the fact that mine is missing the shims shown on your saw - The problem is that if you look at the parts diagram ( Mafell Mt 55 CC Parts Diagram) there doesn't seem to be any listed - unless any of you can point them out? Is it possible that your saw is a slightly different version of the same model - could you confirm the number so I can check if there's a different parts diagram? I have tried to contact Mafell's Service Department by email (email addresses on their site) but so far zero response. Does anyone know if there's a point of contact in the UK for Mafell I could try? Would really appreciate any help. Thanks Steve |
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Post by kraftt on Jun 11, 2019 9:35:28 GMT -5
Hi lemondixon, as you surmised those shims were something I added as an experiment. (most likely not recommended regardless of results).
IIRC someone here did send their saw in but not sure if they even reported back.
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Perhaps laying a strip of painters tape over a 15º~48º bevel line for critical cuts, unless you are doing a ton of them, might help edge results. Or perhaps scoring backwards first on bevels (?)
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Post by aas on Jun 11, 2019 13:44:22 GMT -5
I have both the 230v and 18v - they both cut off the line at 45 degrees, on the Mafell and Festool tracks. Shame for such a great saw - fortunately for me I don't do many 45's.
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Post by dennis on Dec 22, 2020 15:54:54 GMT -5
Hi Mark, could you solve the problem? Im experiencing exactly the same prob.
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Post by lucidone on Jun 27, 2021 9:24:03 GMT -5
Realise I'm just a little late to the party on this one but having just bought a used MT55cc in the full knowledge that this might be an issue I have come up with a solution that works for me.
I have placed some 1mm thick UHMW (slick tape) on the base of my saw - not only has this bought the 45º bevel in line, it has also made sliding along the rail buttery smooth! Engagement on the guiding rib of the rail still provides full stability in the cut, the only minor (longer term) issue might be increased wear on the guiding faces owing to reduced surface area?
Anyway - let me know what you think / any potential issues?
Cheers,
Mark
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Post by aas on Jun 27, 2021 11:59:24 GMT -5
Realise I'm just a little late to the party on this one but having just bought a used MT55cc in the full knowledge that this might be an issue I have come up with a solution that works for me. I have placed some 1mm thick UHMW (slick tape) on the base of my saw - not only has this bought the 45º bevel in line, it has also made sliding along the rail buttery smooth! Engagement on the guiding rib of the rail still provides full stability in the cut, the only minor (longer term) issue might be increased wear on the guiding faces owing to reduced surface area? Anyway - let me know what you think / any potential issues? Cheers, Mark Simple solution, sounds good. No issues going over rail joins?.. are the 45's spot on the splinter strip?.. and have you tried on Festool rails? |
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Post by lucidone on Jun 27, 2021 13:55:47 GMT -5
Rail joints are no problem whatsoever - as the "tape" is so thick I have bevelled the leading / trailing edges as a precaution to prevent it picking up on anything and in addition (as my rails were "well used") I also carefully dressed these to make sure that any dings / raised edges were removed.
The 45's are now within 0.2mm (0.008") - which I can live with but this could certainly be eliminated if you could find a suitable thickness of suitable material (shim stock?) or maybe played with the thickness of the adhesive backing / interlayers. I just happened to have some "slick tape" that I purchased from Tilgear about 12 years ago which by complete coincidence was a good thickness for my saw.
No, I don't have Festool rails and as I've used wide strips of the tape I deliberately overlapped the removeable section in order to provide the widest bearing surface for both wear and a larger adhesive area.
The sliding feels SOOOO much better on the rails too - certainly on a par if not better that the Festool's I've used.
I'm under no illusion that this is a properly engineered solution but seeing as Mafell unfortunately weren't willing / able to provide one it's a lash-up that appears to be beneficial and robust enough - time will tell!!!
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