|
Post by kraftt on Jun 28, 2017 19:37:48 GMT -5
since the 4 bolts/screws on bottom of base thread into the black plastic pivot covers, the plastic is the only connection the saw has to the base plate. The plastic pivot covers, in turn, captivate the steel pivot guides.
I think it's time to unscrew the base plate and inspect the plastic.
|
|
mark1
New Member
Posts: 14
|
Post by mark1 on Jul 15, 2017 7:54:12 GMT -5
Due to some unexpected health issues I have not has time to look at this myself so have dropped it off at a local Mafell dealer for it to be sent to Mafell service . The only pain in this is the outdated system , even though this was registered on the Mafell site I have had to download the Mafell warranty letter to supply it with the tool as well as the original receipt in order for the warranty to be valid. I will update when the saw is returned.
|
|
|
Post by mafelluser on Jul 16, 2017 8:22:29 GMT -5
Good luck.
I doubt they'll be very forthcoming about revealing anything they find, but I hope they at least get it fixed for you.
|
|
mark1
New Member
Posts: 14
|
Post by mark1 on Jul 21, 2017 10:39:34 GMT -5
I had some news today, the dealer (DIPT) who sent the saw off for me gave me a call saying the service engineer had been in touch and said there was nothing wrong, after a chat he said he would get them to call me. I had a call from them ( turns out it is part of NMA tools who are doing the servicing) , they told me all they could find wrong was that the bosch angle track attachment was not accurate ( disappointing ) which is something I keep tucked in my saw box. I proceeded to tell them my issue , it turns out they had not tried anything like this since no-one had told them what my issue was. He then asked if I had read about this problem on the internet , I explained how I discovered it by use and not google . Apparently he has come across it before , but not common, and when it has occurred the saw has to be returned to the mafell factory as it is not possible to correct by out sourced servicing. So I now have an extended waiting time, no timeframe given.
|
|
|
Post by mafelluser on Jul 21, 2017 19:19:16 GMT -5
Intriguing...
Thanks for keeping us updated on this, and I hope Mafell handle it promptly, so you can get on with using your saw.
|
|
|
Post by calidecks on Jul 23, 2017 22:54:14 GMT -5
Damn I want my kss50!
|
|
mark1
New Member
Posts: 14
|
Post by mark1 on Jul 24, 2017 14:41:17 GMT -5
Unfortunately due to an unfortunate health issue and hospital stay I wasn't able to arrange a meeting with the rep and surprisingly he's gone to ground since . I am going to be patient and hope its at their show(mobile promotion) at DIPT Derby in September.
|
|
mark1
New Member
Posts: 14
|
Post by mark1 on Aug 18, 2017 9:51:15 GMT -5
An update, after not hearing anything for close to a month now I decided to get on the phone yesterday to chase up my saw. My first call was to the shop DIPT Derby who I gave the saw to they passed me onto their service department where I dealt with someone who I can only describe as not personable they told me the warranty was invalid as the only problem found was with the track accessory in the box (this was a claim made above) I explained to him that I had already had this conversation with the repairers (NMA) who accepted what I was saying. His response was he knew nothing about this and would chase it up. I received an email this morning showing a pic of the track accessory and saying this was the problem, I called them again to explain that this was the third time I have had to correct them as to the fault with the saw and it has nothing to do with that track, His concern was that NMA was charging them carriage for this , I said that is not my concern that what concerns me is the whereabouts of my saw and that the issue is dealt with. Again they said they will chase this up I have backed this up with an email explaining exactly the issue and the photos I used here to demonstrate. It doesn't look like like I will get a same day response its 6 hours later and I am very disappointed and frustrated with their inability to properly manage these type of events.
|
|
|
Post by mafelluser on Aug 18, 2017 10:32:21 GMT -5
Good luck with this.
I'm still standing on the sidelines watching with interest.
|
|
|
Post by holmz on Aug 18, 2017 21:11:08 GMT -5
If those health issues from last month were blood pressure related, you may be in trouble... I also have a lack of tolerance for this type of incompetence, so hang in there and good luck.
|
|
mark1
New Member
Posts: 14
|
Post by mark1 on Aug 19, 2017 13:35:06 GMT -5
To keep this going. I got in touch with them(DIPT), it turns out that the last time DIPT had contact with NMA was July 19th when they said nothing was wrong, therefore the service department assumed it was a closed case. However now they know better they tried chasing it up and the person concerned is on holiday. Its a case of no-one talking to each other so will have to wait till next week to find out more.
|
|
|
Post by mafelluser on Aug 19, 2017 15:15:37 GMT -5
Perhaps you might casually mention that a number of other Mafell customers are watching your case with interest, on a public forum.
|
|
mark1
New Member
Posts: 14
|
Post by mark1 on Aug 20, 2017 13:03:03 GMT -5
I will save that one as a last resort in case it all goes south.
|
|
mark1
New Member
Posts: 14
|
Post by mark1 on Aug 21, 2017 12:19:40 GMT -5
I had a phone call from DIPT today to apologise for their inability to manage this and apologised on behalf of NMA and they said to avoid any more confusion they would pass my details straight to NMA to deal with directly . That was the positive part , however they where told that Mafell has a 4 week summer shutdown and the person managing it at NMA because he was on holiday has yet to find out whether it is still in the warehouse waiting to be sent or was sent before the shutdown.
|
|
|
Post by huntsgemein on Aug 21, 2017 23:06:00 GMT -5
How frustrating for you! Not exactly an exemplary business model either. Customer care (or the absence thereof) will make or break a business.
|
|