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Post by limitedtime on Aug 18, 2019 14:50:06 GMT -5
Thanks to all on this thread who offered assistance. Much appreciated and shows the value of these forums!
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Post by aas on Aug 18, 2019 15:30:26 GMT -5
A lot of European companies shut down for 2 - 4 weeks in the summer. I'm in France but work with suppliers from all around Europe, including Germany - they do it too. I don't know if that's the case with Mafell but it could be.
Other than that, this is not the FOG (Festool backed) - I don't know if Mafell look by or not, but on the odd occasion I've needed something sorted out, I've gone through official channels to get it sorted, and only mentioned it here as an asides.
I have had help direct from Mafell on several occasions; one of their tech guys called me about one issue (excellent English!); I've had warranty repairs done; they've even told off a retailer who wasn't giving me good customer service; also an ongoing issue with a recent order, Mafell have stepped up to sort it out - waiting on the replacement item.
This is a little forum kindly setup, run and paid for by Ghostfish - nothing to do with Mafell. Not getting a reply here I would consider par for the course.
You don't say what country you're in / who you purchased from - if it's NA, Timberwolf are pretty good at sorting out issues; in UK NMA have good customer service; etc., the point is Mafell have a dealer network who supply the machines and deal with issues from the point of sale until warranty expires.
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Post by kraftt on Aug 18, 2019 17:31:53 GMT -5
All of that is known. The point is that they choose not to reach out. ‘Official channels’ is something for the 1950’s. Everyone on social media is free advertising, free demonstrations, free how-to’s, free marketing, free networking etc. etc. for a global market. Your helpfulness is a case & point for something mafell dropped the ball on. And they still choose not to reach out to this forum. Deplorable. (I think you meant to type Ghost'fist' not Ghost'fish' )
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Post by aas on Aug 19, 2019 5:18:10 GMT -5
Yes typo!..
Mafell have been slow to release you tube videos, that's ramping up now. Maybe one day they'll have their own forum... for now, they don't - we can't say it's 'deplorable' that they choose not to interact with people on someone's privately setup forum.
Europe can be very old school and slow to react to 'the latest thing', unlike the US and UK who are both a lot more reactive to changes. It's how it is.
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Post by kraftt on Aug 19, 2019 21:47:55 GMT -5
Well I suspected the spring probably fell out of their factory-floor Rostbratwurst machine into the box but didn’t want to say anything. Let’s see if they notice when they return from vacation and come looking for it.
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Post by limitedtime on Aug 20, 2019 7:53:40 GMT -5
Well I suspected the spring probably fell out of their factory-floor Rostbratwurst machine into the box but didn’t want to say anything. Let’s see if they notice when they return from vacation and come looking for it. Maybe. While the machine came through without a scratch, it was apparent the box was handled roughly. One of the wood pieces placed as braces against internal movements in transit was dislodged. Thus the motor was moving during transit and the spring became dislodged. Just my guess. What impresses me the most is that after thorough tests/inspections with true squares and straightedge, there is negligible variance ANYWHERE. Dead square blade to table. Less than .001” runout on blade. Sliding table now coplanar at <0.5 mm end to end. I’m impressed!
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Post by aas on Aug 20, 2019 8:11:20 GMT -5
Well I suspected the spring probably fell out of their factory-floor Rostbratwurst machine into the box but didn’t want to say anything. Let’s see if they notice when they return from vacation and come looking for it. Maybe. While the machine came through without a scratch, it was apparent the box was handled roughly. One of the wood pieces placed as braces against internal movements in transit was dislodged. Thus the motor was moving during transit and the spring became dislodged. Just my guess. What impresses me the most is that after thorough tests/inspections with true squares and straightedge, there is negligible variance ANYWHERE. Dead square blade to table. Less than .001” runout on blade. Sliding table now coplanar at <0.5 mm end to end. I’m impressed! This is good news... testament to the solidity of the Erika. Have fun with it, buy some different blades depending on what you're cutting - you'll appreciate the difference.
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Post by limitedtime on Aug 20, 2019 14:49:36 GMT -5
Maybe. While the machine came through without a scratch, it was apparent the box was handled roughly. One of the wood pieces placed as braces against internal movements in transit was dislodged. Thus the motor was moving during transit and the spring became dislodged. Just my guess. What impresses me the most is that after thorough tests/inspections with true squares and straightedge, there is negligible variance ANYWHERE. Dead square blade to table. Less than .001” runout on blade. Sliding table now coplanar at <0.5 mm end to end. I’m impressed! This is good news... testament to the solidity of the Erika. Have fun with it, buy some different blades depending on what you're cutting - you'll appreciate the difference. Is there a good USA source for Mafell blades. Are there other makes as good/better?
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Post by aas on Aug 21, 2019 10:49:42 GMT -5
I'm afraid I can't help you on USA sources - I'm the other side of the pond!
I mainly buy Mafell blades as although they are more expensive, they seem to stay sharp a lot longer. I do have one CMT blade specifically for plastics and it is excellent - their other blades may also be good.
Perhaps some else can chip in...
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Post by Tom Gensmer on Aug 25, 2019 11:04:41 GMT -5
This is good news... testament to the solidity of the Erika. Have fun with it, buy some different blades depending on what you're cutting - you'll appreciate the difference. Is there a good USA source for Mafell blades. Are there other makes as good/better? I've pored over various catalogs looking for alternatives to the Mafell blades, and I've ultimately opted to just keep buying the Mafell models. It seems that the Erika 70 (not sure about the 85) uses a bit of an oddball blade, even in metric, and is near impossible to find in North America. I have two of each blade, that way I can have one available while the other is out for sharpening or cleaning. The Mafell blades are fabulous, and I've had to tamp-down my nerdy desire to find something a tiny bit better. The universal blade is just that, very versatile. The fine tooth blade is great for millwork and plywood. I've found that their laminate blade to work quite nicely for cutting aluminum. My memory is that the Mafell blades all share the same kerf. In a pinch, I've used the Festool Panther blade for the TS75 to quickly rip thick, dense materials.
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questa
Junior Member
Posts: 62
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Post by questa on Aug 25, 2019 19:57:48 GMT -5
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