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Post by GhostFist on Oct 24, 2013 18:40:37 GMT -5
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Post by christoph on Oct 25, 2013 2:03:02 GMT -5
Nooooo  The backwheel seems damaged, they have to improve its quality fast!!! Its a shame! I desperately hope you accept my apology for such a bad example of a german manufacturer  But seriously, have you noticed all the Problems with Festool in the FOG-forum?! Ok they are much bigger than e.g. Mafell and sell far more tools, but i'm getting the impression they are having serious problems with some machines (not only TS 55, their carvex still seem to have problems, also many electronic parts in vacs, routers etc., the mechanics of the smaller domino...). Never heard of something like that with Mafell!? |
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Post by wrightwoodwork on Oct 25, 2013 4:21:31 GMT -5
Yeah have noticed , but it could be just the sheer numbers. Last night I was having a look at the german mafell site I noticed they have a new thing called service plus, but not sure of the details as my german is limited to 1 or 2 words that I can work out
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Post by christoph on Oct 25, 2013 5:04:17 GMT -5
Yeah have noticed , but it could be just the sheer numbers. Last night I was having a look at the german mafell site I noticed they have a new thing called service plus, but not sure of the details as my german is limited to 1 or 2 words that I can work out Ok i try to translate it for you, if you need more informations or translating from german just ask me. The Mafell Service Plus is kind of insurance/waranty and comparable to the Festool "Service all-inclusive" (both available in Germany, dont know if its also available in NA). Its an insurance/warranty that covers every damage, no matter if was your own fault, the fault of third person, overvoltage, water etc. Your percentage excess (hope this is the right word) is always 100,- € Batteries are covered 100% without percentage excess (75% of its price if it was stolen) They also replace the tool if it was stolen. Percentage excess in this case: 25% of the price excl. VAT. Mafell Service Plus is for 3 years and always starts with date of purchase. It costs 36,- € for Tools up to 1500,- € Dont know if its available for tools that costs more than 1500,- € and if its avalable in NA!?! Hope this helps... |
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Post by wrightwoodwork on Oct 25, 2013 7:12:38 GMT -5
I stay in the UK so will ask the rep tommorow at the Scottish woodworking show I suspect it will
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Post by christoph on Oct 25, 2013 7:31:40 GMT -5
I stay in the UK so will ask the rep tommorow at the Scottish woodworking show I suspect it will Ok, I just sent an email to my dealer asking, if its possible for me to get the Mafell-Service Plus for some recently bought Mafell Tools. Think its also very new to him cause the record on the Mafell.de-page is from Okt. 22. |
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Post by GhostFist on Oct 25, 2013 7:55:52 GMT -5
This service is not not available in north america. As for for festool, they are rapidly and aggressively expanding. I think there is probably more outsourcing going on for the manufacturing of their products, but of course that's speculation. Something seems a little rushed about getting new products to market, are these products still facing the vigorous testing festool used to boast boast about? Lets face it though, no company is perfect and and you're bound to have a few botch ups when releasing a new product.
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Random Pic
Oct 25, 2013 10:26:34 GMT -5
via mobile
Post by wrightwoodwork on Oct 25, 2013 10:26:34 GMT -5
It's the old saying. Rome wasn't built in a day
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Post by wrightwoodwork on Oct 26, 2013 15:05:09 GMT -5
Spoke to the rep today the service plus isn't available in the UK at the moment , but is going to be speaking to his rep in Germany
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Post by christoph on Oct 26, 2013 15:39:17 GMT -5
I spoke to my dealer today. in germany there also is another kind of waranty available. It extends the "normal" waranty to 5 years, including the replacement of the tool if stolen (80% of its price). Its 24,- € excl. VAT.
Dont know if its available in other countries until now...
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Post by wrightwoodwork on Oct 26, 2013 15:50:32 GMT -5
Properly not if Germany has ever a shortage of joiners I'll move there. Would be great to to learn some of the german ways
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Post by woodie on Oct 26, 2013 16:10:04 GMT -5
I'd love to make the move too! I was born in Heidelberg and didn't move to the states until I was 13. I told my wife if the Euro ever hit 1:1 with the dollar we'd drop everything and make the move. Sadly, I doubt that will ever happen.
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Post by christoph on Oct 26, 2013 16:48:13 GMT -5
Especially in southern Germany (Baden-Württemberg and Bayern) there are good chances for skilled joiners (Schreiner/Tischler) at the moment.
But being a craftsman in germany is kinda special cause of the traditional way of the german job training for craftsman.
To start a business as "Schreiner" in germany you need the "Meisterbrief", kinda master craftsman's certificate. You only get this by doing the normal 3 year training and an additional 1 year master-training (both full time). this system is known for its lack of flexibility. So you have to find a company that is willing to hire you without this german professional qualification which won't be easy if you want a good salary too...
And as craftsman in a smaler company: no chance without good german language skills. Not every craftsman here had learned more than basic school english (especially older people and outside the cities...)
Its not my goal to discourage anyone... Norway is a much better example for a country with a big lack of skilled craftsman, everyone speaks english, the wages (and costs) are extremely high and in my opinion they are much better in integrating foreign people into their culture (many german craftsman went there the last years when germany had a short depression too.
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Post by wrightwoodwork on Oct 26, 2013 17:32:55 GMT -5
No it's really good Germany keeps there traditional way of training. Here in the UK you get what I call a 5 minute courses and end up with some person who thinks they know it all I did 4 years work placement with 3years block release to college then 2 years night school even now After 15 years out of my apprenticeship I'm still learning new things
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Post by GhostFist on Oct 26, 2013 18:44:54 GMT -5
Training here in Canada, where I live at least, is a joke. Nothing in comparison to European apprenticeships. This is the main reason I didn't end up moving to Germany as I didn't feel I would be able to compete. Not to say that I'm an idiot or anything, nor am I a master of trades, we just don't have equivalent certifications here.
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The backwheel seems damaged, they have to improve its quality fast!!! Its a shame! I desperately hope you accept my apology for such a bad example of a german manufacturer 
